As a sales professional, you have the privilege of coming into contact with a variety of different people and personality types.
And, let’s be honest, not every personality type is exactly a piece of cake to work, interact with, and manage.
There are simply “bad apples” out there, and they don’t have to be unethical or criminal to create havoc in your sales team.
There isn’t any way around it. Negativity is truly a massive sales and business killer.
Far too many sales leaders are under the impression that an individual can be negative within a sales team and optimistic, upbeat, and enthusiastic with their customers. It doesn’t work that way. If you and your team is feeling the “bad vibes” from a member of your team, your customers and clients are too.
Besides, a poor attitude isn’t something that should be swept under the rug, even if somehow a rep is able to keep their negativity completely internal within the team.
A toxic idea or thinking that starts with one person can easily spread to the rest of the team. Before you know it, you have an unmotivated, deflated sales team that is more concerned with complaining about everything that’s wrong rather than producing results.
[bctt tweet=”This is my best advice on handling these types of individuals. Fire them.” username=”EngageColleen”]
If you sit them down, bring up your concerns, and they still refuse to change, you need to cut the cord.
Does that seem blunt? Good, it’s supposed to be.
You simply can’t afford to employ someone who chooses to be negative and inject toxic thinking in your organization.
The way I see it, you have a choice. Either keep them on your sales team and risk losing happy clients, engaged sales reps and ultimately your sales results or get rid of them and move forward.
The choice is easy.
What’s one way you’ve dealt with poor attitudes on your team?
