Colleen’s Blog

I've stopped more than one CEO in their tracks when I've heard them utter this phrase: "I need you to fix a sales problem I have." Doing the fixing is not what I do.

Far too many sales teams underperform because they have underperforming sales reps in the team. These sales reps need to be replaced. Additionally, another reason for a sales team's poor performance is that one of the top sales performers left, resulting in a drastic loss. Both of those are issues that sales leaders have to address on a proactive basis.

Most of my clients are in traditional businesses: commodities, manufacturing, aerospace, and finance. Businesses and business reps that have a long history in the market have been successful because of relationships. When you spend 30 years in your territory selling to the same customers and buyers, you have a good relationship with those customers. You see those businesses grow, thrive, and flourish as a result of your work. However, recently, we've been helping some of those clients of mine reposition the way they are thinking about relationships.

You may have noticed this interesting trend... Lost deals tend to be the same ones that stagnate during the proposal phase.

Sales velocity is a powerful metric that every sales leader must know inside out. While it measures how fast you're making sales and earning revenue, it gives you something even more valuable. You gain an understanding of the relationship between the four key activities that comprise your sales velocity: opportunities, deal size, closing rate and sales-cycle speed.

When I ask sales teams what's the number reason why their pipeline isn't more full—how come they're managing a pipeline so lean it's going to be impossible for them to hit their targets—they give me an excuse. They abdicate responsibility, claiming that their marketing department has not provided them with enough leads. You have to be responsible for your own pipeline.

I recently talked to a group of sales leaders. It was the last three days of their quarter and they told me, "Colleen, we have to admit: we are having a fire sale. We're doing everything we can right now, including deep discounts to push us over the end of the month because we are a bit behind and we want to finish the quarter on track."

So far in this series—which looks at four adjustments you can make to improve your sales velocity — each activity has involved both a planning and execution stage.

Over the last few years, I have been working with a number of companies who have all formalized and institutionalized this process of demonstrating tangible return on investment with their sales teams by building return on investment calculators.

So far in this series on sales velocity—which is all about understanding how fast you and your team are making sales and earning revenue—we've talked about what you need to do more of. More opportunities earned, for instance, means a bigger, healthier sales pipeline for your business.