Colleen’s Blog

As a salesperson, you are undoubtedly aware of the massive power that testimonials can provide you. However, many salespeople struggle with receiving testimonials because they simply do not do enough to make it a priority. Consider an individual who is trying to get into shape. They may buy all of the right food and even purchase a gym membership, however if they continue to order out every night and never actually go to the gym, their physical appearance will remain the same. Many salespeople face a similar challenge with their testimonials. They provide good service and have a great product. They even have the intention to receive more testimonials yet they are not taking the steps required to actually receive them. Here are a few strategies you can consider implementing to create more testimonial success:

The top 10% are like the Heat. They accept responsibility, regroup, refocus, and come back charging. They hit the court / office, make note of what didn’t work and what did, and leverage their strengths. Sure, take a breather after a big loss. Step away from your desk. Go for a walk, lunch, or take an afternoon at the park. But, while you are away accept that YOU lost the deal and only YOU can stage a comeback. Comebacks start only when you take responsibility and then take action.

I'm trying to buy a pocket door for our bathroom and discovered that Masonite manufactures the perfect one. I look on their website and find a local re-seller and the first one that pops up is Florida Lumber. Great, they are open Saturdays! Chris pops down to place the order. The door should be no more than $450 Florida Lumber suggests an alternative manufacture that will cost between $650-$1100 and take 5-6 weeks to order. They also tell us that Masonite is out of business.  This seems odd since Chris and I were both on their website that day. Plus, we can't wait 5-6 weeks. Chris leaves empty handed and calls Masonite direct. Masonite is NOT out of business. They are alive and well, shipping products all over the US. Home Depot is now a re-seller so we call them, order the door, and are told it will be in in 9 days. Price is as originally expected. When we asked Masonite why someone would tell us a lie about them they responded with: