Colleen’s Blog

Is this the start to 2015 you wanted? We’re quickly approaching the last week of January. By now, you can probably gauge your start to 2015. Have you accomplished your goals for January? Are you hitting weekly sales targets at a better pace than in 2014? If you aren’t off to the start that you hoped, there’s good news. There’s still time to regroup and have a fantastic first quarter! Unfortunately, too many people enter a new year without a plan. There’s absolutely a new sense of hope and desire to have a better year, but most people are not willing to change any of their habits. They believe that simply letting their calendar refresh will somehow change their results. Then, after about a month into a new year, they look around and see nothing has changed and give up on their goals completely. Don’t let this happen to you.

Be honest...how prepared are you for every sales call, presentation and meeting? Do you have a “general idea” of the topics you would like to cover, or do you have a detailed strategy, on paper, that outlines exactly what needs to be discussed?Have you run through everything that could go right and wrong and developed primary and secondary materials? Some people call it guarding against "Murphy's Law" but I call it preparing for profitability. Being prepared for every sales call means there is a smaller likelihood that you will be caught off guard. You want to do everything in your power to avoid looking unprepared or flustered in front of a client. The best way to make this happen is...by being prepared! Crazy, isn’t it?! Here are six questions to ask yourself prior to a sales meeting:

Could your sales team be suffering from a dangerous virus? Like it or not, we’re now hearing more coughing and sneezing than normal, and commercials are filled with daytime and nighttime medication advertisements to protect you and your family from the flu. But, the virus I want to address this week has nothing to do with the flu. This virus can't be cured with a few sick days. It lasts longer than the flu and it has the potential to erode your entire sales team (and your sales) if you let it linger.

Is it possible to sell without uttering a single word? It might be easier than you think. In sales, you must be in tune with appropriate nonverbal communication. Salespeople often lose sales based on their inability to master their nonverbal communication. And, if first impressions are everything, you may even be able to increase your chances of closing a deal just by putting extra effort into your appearance and keeping common courtesy in mind. Here are five simple ways to improve your sales etiquette and build trust...all without needing to say a single word. 1) Dress Appropriately Always dress at least one notch above how your client will be dressed. If you are unsure about their corporate culture for attire, it's never a bad thing to wear a suit. If you find out during your first meeting that a suit is frowned upon, or unnecessary, you can dress differently for the next meeting. Nonetheless, wearing a suit does show that you respect the prospect enough to clean up and dress up. 

Are you doing enough to build your current relationships? When you close a sale with a new client, you create a new relationship that needs to be nurtured. All too often, salespeople make a sale and then move to the next prospect. When a salesperson continues this trend long term, their client retention is going to fail...it’s inevitable! I hope you’re considering ways to increase your sales in 2015. But, as you know, client retention is just as important as client acquisition. Here are a few tips to help you maintain and build your current relationships in the New Year:

“This year is going to be MY year.” Almost without fail, each year we all hear phrases like this leading into January. It’s a good thing. It shows that most people have a genuine interest in being successful. Unfortunately, interest alone is not enough to follow through with creating real success. You must develop an unwavering commitment to your success and follow through by taking serious action. Over the years, I have worked with and observed many successful salespeople. By successful, I mean they are pulling in at least $500k or more in personal income each year. Find one of these successful salespeople - better yet, find five of them. Take note of the things that they all have in common with each other. Yes, there will be some differences in their style, methods and philosophies. After all, they’re different people! But, if you can pinpoint their similarities, you can absorb those traits and emulate their daily activities to bring you success as well. Keep in mind that the people you model should be people whose results you admire in business, and outside of business. As we all know, a healthy income means very little if you’re always stressed and unable to enjoy personal time. <-- Click To Tweet To help out your cause, here are a few similarities that I have found exist in the successful salespeople that I have observed:

This is one season that can cause a lot of confusion for many salespeople. No - not confusion with their sales, but with the idea of giving gifts to their clients. “What should I buy my clients?” “Can I give them gifts?” “Should I even acknowledge them during the Christmas season?” Do any of these questions sound familiar? You've probably asked them at some point...either out loud or to yourself!

Voicemail - your best friend and your most frustrating adversary. On one hand, it allows you to ignore phone calls that you don’t want to answer and also allows important contacts to leave a message even if you aren’t available. On the other hand, your prospects have the same power. They can just as easily ignore your phone calls or hear your message and choose not to call you back. Don’t worry - I’m going to outline two important things to keep in mind when connecting with a new prospect. If you embrace these ideas, you’ll be left with a tool that you can leverage...not one you have to battle.