Colleen’s Blog

Salespeople notoriously do not follow up with leads that they are working on. They get distracted by new promising leads coming into the pipeline and they forget about the leads they are pursuing. Simply put, they give up too soon. They are concerned about being perceived as stalkers, resulting in the neglection of good leads.

Today, I will highlight what I've discovered about making training work—making it work in a way that you get and a way that will yield the highest ROI from your sales training dollar.

The number one question I get from sales leaders: how do I get my sellers to ask for more referrals? Sellers are notoriously bad at asking for referrals in a business to business environment because it makes them sound needy, helpless, or desperate. How do we rectify this fearful mindset?

In today's world, you either decide to be digital or you decide to be dead. What's your choice?

As much as we all wish that each client we work with turns out to be a dream, we often need to come back down to reality and face the facts. There are certain instances where clients simply need to be fired. Sometimes, they're unprofitable. Other times, they're simply too painful to deal with. Whatever the reason may be, getting rid of them should be done carefully and professionally.

Do you ever feel as though you're not doing quite enough for your clients? You've delivered everything that you promised to deliver, and the client seems to be happy with the services and products you have provided them. Still, you just can't shake this feeling that not enough is being offered to them by you and your team.

Are you blind to the major turnoffs you may be exhibiting to your clients and prospects? Look, your clients will tell you if they think your service is no longer of value to them or if they received poor customer service from one of your reps.