Colleen’s Blog

In Venice last week I learned that locals are leaving in droves. Yes, the water is rising (by 1.5 meters since the city was founded). But the encroaching tides are not the cause for the exodus. Instead, it is high real estate prices.  Only 57,000 locals remain in the city. The bakers are gone; bread is now imported from the mainland. The butchers are gone, the families are gone and the schools are closing. In multiple Piazza’s we saw 1-2 lone children playing in what were once bustling communities.  The city has become a location for “day visitors” as our guide called them, as most tourists don’t even spend the night. Homes are being bought by foreigners who rarely visit, and workers in the hotels and shops commute in and back every day leaving the restaurant patios away from St Mark’s empty. The nights, while peaceful, are somewhat eerie. And it got me thinking.

You cannot grow your business with a particular client if you're relying on a singular point of information. Growth comes from not only the quality of contacts, but also your quantity of contacts in a particular organization. If members of your sales team are not diversifying their contacts within an organization, it's time that you ask them to start doing so. The truth is, your team needs to be increasing their engagement or "infiltration" with their clients if you have any hopes of growing your business within your existing customer base. What's the best way to begin practicing this? Start building an organizational chart. When a member of your sales team meets with a buyer, either in person or on call, get them to ask this one simple question:

It’s been an exciting week addressing Sales Leaders from across North America. Here is what I have learned:  1. Money is not the best tool to ensure your team hits quota, accountability is. 2. If your company is consistently not hitting their sales goals, it’s the sales leaders fault. 3. Both preventative and contingent coaching are required for the best sales results.

We're approaching the end of the first quarter of the year. Are you satisfied with your results so far? Regardless if your sales team is way ahead, on pace or behind on the targets you've set, I want to direct your focus to a potential gold mine you're already standing on. In fact, there are countless organizations who will miss their sales targets this year, without realizing that if they took advantage of this gold mine, they could not only make up lost ground, but completely exceed the results they hope to create this year. Don't worry about grabbing your shovels, no physical labor is necessary to tap into and grab the gold that's already waiting for you. Wondering what exactly this sales goldmine is? Enough suspense!

After a much needed, quiet three weeks at home, I started to travel for myself and clients in late January. Here is the round-up of the good, the bad, and the unexplainable. Use the lessons to elevate your own customer experiences. They could make the difference between a loyal client and a lost one.

It's common for people think  "garbage in, garbage out." However, in sales the opposite is true; garbage in, garbage stays! In other words, if you keep making tragic mistakes in managing your team and your territories you will produce a garbage year. So, while it's common at the start off the year to create your annual "to do list" or goal list, you must also create a "not to do list" of  specific "garbage activities" that are hurting your sales. Here are the top 16 "garbage activities" for your 2016 "not to do list." STOP….

What are you currently doing to separate yourself from other salespeople? I don’t recommend locking yourself in a room and working through your days without any interaction with your colleagues, but I do recommend taking steps to truly differentiate yourself and stand out from the pack. If you want to be the best, you must do things that mediocre salespeople are not willing to do. It often takes more effort, but what you will gain from going the extra mile is invaluable. When you show up to work and do exactly what everyone else is doing, you will achieve the same results that they are achieving. When you make the extra effort, you create extraordinary results and make more sales. It’s not just about your sales results. When you stand out from the crowd, you are more likely to move up in your company and receive more opportunities within your own business. Regardless of the industry you’re in, people always respect and admire hard working individuals. Here are a few steps you can take to separate yourself from other sales professionals:

Want to know the easiest way to lose control of the sales process? Time and time again, I’ve seen salespeople hold off on presenting their price to a prospective client until the final written proposal. They don’t bring up pricing in person or before a written proposal is sent because they’re afraid to scare away their potential client. Ironically, by following this methodology, they end up scaring away the prospect anyway. If you avoid discussing pricing options until the very last moment, you make it too easy for the prospect to ignore you. They may love everything about you and what you have to offer, but if the amount they see in writing is not something they’re comfortable with, chances are they will simply avoid discussion rather than initiating it. In their mind, it’s much easier to ignore you than to reach out to you for a chance at a better price. Remember, your buyers fear rejection too! When this scenario unfolds, you lose complete control over the sales process and you make it very difficult for yourself to recover from it.