Colleen’s Blog

Many sales managers are complaining about their top sellers because they're not team players. It goes without saying that top sellers have to be acting in a legal, moral, and ethical manner at all times. We also want them to get along with people, but they don't need them to be team players.

How can you ensure that you’re hiring the right people to join your sales team? Many sales leaders have been asking me how to hire new sales reps and build a profitable team. I often suggest taking a step back before conducting interviews and hiring a new team member. There are a few things you need to do before you proceed with interviews in order to ensure that you hire the right person and create the best team possible.

Turnover, specifically sales turnover, hurts your business. How do I know this? Recently, I've been working with some clients who have suffered some devastatingly bad losses because of sales rep turnover.

What's up with the recent increase in dishonest sellers this year? Seriously, how can anyone actually think beginning a relationship with dishonesty is going to pay off in the end? It boggles my mind!

In the next 5 years, we are going to lose 33% of all inside sales jobs that are focused on order taking, and I estimate that over the next 10 years, all of those jobs will be gone for good.

Based on my work over the last year, I've identified 6 top reasons that I see sales teams fall short of their full sales potential. Could you be making the same mistakes? If you are, I would highly suggest course correcting and updating your processes.

How long do you typically take to get back to a prospect upon receiving an inquiry from them? Anything longer than 24 hours is too long. Your customers are busy people. By taking too long to respond you’re letting go of an otherwise potentially easy sale.

Most companies take a reactive approach to client retention and that is the wrong way to think about this issue.