Colleen’s Blog

I recently returned from a trip to Hong Kong and Macau and noted that the service levels were bar none the best I have ever experienced worldwide. When I started to think about what I experienced it dawned on me that that every extraordinary service level cost nothing to deliver. The “extras” were simply based on the attitude of the employee. With that in mind let’s look at those “extra’s and see how you can apply them to your business:

Have you ever lost contact with a client and wondered why? Maybe a client stopped reordering from you for no apparent reason. Or perhaps they stopped calling you or even returning your calls, and for the life of you, you can’t figure out what went wrong.

How Sales Savvy are you? Find out by Taking the Sales Quiz!