What we have is a failure to execute

Last week it became obvious that they outsource the replacement service and don’t monitor the outsourcer very carefully. My friend Steve’s bag was replaced by Air Canada with….

Tale of Two Frauds

Do you act as a customer advocate or a customer prosecutor?
Are your customer service policies sales prevention policies?

Sales Pipeline Management

Pipeline management and pipeline reviews are the most important tasks you complete in sales because they help you prioritize what activities to complete each month as well as give you an accurate indication of how healthy your sales pipeline really is

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