Colleen’s Blog

You already know you need to develop a rapport with your customer. But is there a difference between personal and professional rapport? Take the quiz and find out!

Despite what you may have been taught in the past, there IS such thing as a dumb or a stupid question in sales. I hear them all the time – both by the sales people that call me, AND while listening to the sales calls sent to me by clients. Occasionally in training workshops too. And it never ceases to amaze me that with all the great questions to chose from, why some sales people chose to alienate, disengage or confuse their prospects by setting the wrong tone with their questions

Here is a wrap up from some of the Olympic news this weekend fro London, and what it means to you as a sales leader.

Last week I was on site rolling out our Retention and Growth Formula (TM) for a large sales convention. We brook the group into 8 teams and gave them an hour after the session to create their own VORTEX retention plan. Here are some of the best ideas form the presentations:

While our canoe may not have been a picture of good team relationships, it is imperative that when you are working with clients, you develop multi-dimensional relationships. What do I mean by multi-dimensional?

Watch both super athletes – Phelps and Bolt – in an interview and ask yourself “who would I rather spend the day with. Bolt or Phelps?” Hands down, Bolt will win every time.

The old adage is that if the prospect likes and trusts you, you’ll get the deal. Is still true?