Colleen’s Blog

When meeting with prospects or high level decision makers, many salespeople focus on the wrong type of conversation. Your average salesperson will spend hours preparing sheets that outline their product’s features, benefits, pricing and other details. They practice their pitch, and at times have a lengthy speech rehearsed. While preparation is never a bad thing, the successful salesperson understands the value of focusing on the correct aspect of the presentation. Focus on your client. Your client’s needs, issues and problems should be the main focus of your presentation. While your product may have dozens of practical uses, if the client is only interested in one or two of those uses, you’re wasting their time, boring them and risking the entire sale by outlining features he or she doesn’t need.

This month's award goes to the Hyatt at Vineyard Creek in Santa Rosa who has a breakfast ordering system that is second to none in stupidity. You choose your selections and place it on the door like any other hotel. The hanger specifically reads to place it outside before 2AM. You are invited to choose a delivery time starting at 6AM and they ask that you honor a 15 minute delivery window. That's where the trouble begins!

There is a real art when it comes to hiring. Have you noticed how some people simply know the best candidates to hire for their business? They hardly ever screw up when it comes to recruiting, and as a result, they attract and retain top sellers who perform and achieve great long-term results. Don't leave your recruitment success to chance.  <--- Click to Tweet Learn what top recruiters are doing to find the best fit for their business. Here are some of their secrets!

For the most part I have had nothing but extraordinary service while in the UK. These hotel and taxi practices are not difficult to replicate nor are they expensive to implement. They will encourage repeat business and increase profits from referrals. Why aren’t more service providers catering to customers in this way?