The Good Karma of Being Nice
Want to improve your sales performance? Be nice to people. On impulse, it’s an easy thing to do, but being really good at it means you have to keep an eye on what you do on a regular basis. Here are three ways you can attain the good karma of being nice…
Be consistent. It’s not enough to remember a customer’s birthday just once. Demonstrate that what you’re doing is about more than the fact you woke up one morning in a great mood. Show that caring is something you do as a matter of habit.
Be prompt. Don’t wait a month before sending out thank you cards after hosting that great party. Do something while the memory is still fresh in everyone’s minds. You’re sending a powerful message to people about what matters to you in your life.
Be thoughtful. There are no limits to how much you can care for others. Take the time to get to know your customer, including their favorite restaurant, or even just their favorite kind of chocolate or wine, so your actions live up to your words when you say: “I’ve been thinking about you.”
Dedicated to making this your best year yet!
[…] Colleen Francis has written many times about a great quality of good salespeople is that they are nice people. McKinsey even wrote about jerks … suggesting that jerks are a problem (not rocket science […]